Can a UX Department Really Make a Difference?

Vacek, Rachel; Kolah, Debra

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Description:: This panel presentation is from the Designing for Digital conference in Austin, Texas, on April 3, 2017, from 10-11:45 a.m. with Josh Boyer (Head, User Experience, North Carolina State University), Debra Kolah (Head of User Experience, Rice University), Courtney McDonald (Head, Discovery and User Experience, Associate Librarian, Indiana University), and Nadaleen Tempelman-Kluit (Head, User Experience, NYU Libraries, New York University.)

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Author

Vacek, Rachel

Kolah, Debra

Date

2017-04-03

Citation

Vacek, Rachel and Kolah, Debra. "Can a UX Department Really Make a Difference?." (2017) https://hdl.handle.net/1911/95207.

Abstract

When a library is truly invested in UX, with total awareness of and buy-in on user-centered thinking, its staff more readily embrace UX principles and have more empathy. However, creating a user-centric culture can be challenging as a solo UX Librarian. Wouldn't it be easier with a dedicated department? For this presentation, a panel of UX department heads will discuss organizational buy-in, advocacy and partnerships, and key elements for establishing more structure for UX in libraries.

Keyword

User Experience; Academic Libraries; Advocacy

Type

Presentation