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The Effect of Response Modality on Task Performance When Using an Interactive Voice Response System for Older and Younger Adults
The purpose of this experiment was to gain a greater understanding of how set- level compatibility affects task performance of older adults while using an Interactive Voice Response (IVR) System. Set-level compatibility ...
The Generalizability of Cognitive Modeling Parameters
Increased awareness of the importance of usability has stemmed from the realization that customer satisfaction and revenue generation are affected by usability. One method that can be used to evaluate usability is cognitive ...