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Why Does Content Desirability Impact Subjective Video Quality Ratings and What Can Be Done About It?
This study attempted to determine why users who like a product (in this case, film clips) rate the product higher in quality (in this case, video quality). In this study, film clips were located that were high or neutral ...
The effect of secondary tasks and stimulus type on ratings of telephone hold workload
Auditory progress bars (APBs) are aural stimuli designed to convey time progression. To investigate the relationship of APBs and workload ratings during a telephone holding context, two APBs were tested alongside ...
The impact of voice characteristics on user response in an interactive voice response system
System voice within interactive voice response systems (IVRs) was investigated. Specifically, users were randomly assigned a system voice personality (upbeat, professional, and sympathetic) and voice gender (male and female) ...