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dc.contributor.advisor Kortum, Philip
dc.creatorSu, Andy
dc.date.accessioned 2013-03-08T00:39:18Z
dc.date.available 2013-03-08T00:39:18Z
dc.date.issued 2011
dc.identifier.urihttps://hdl.handle.net/1911/70457
dc.description.abstract Auditory progress bars (APBs) are aural stimuli designed to convey time progression. To investigate the relationship of APBs and workload ratings during a telephone holding context, two APBs were tested alongside ethnographically-validated caller secondary behaviors in a multitasking procedure. Predictions based on Multiple Resources Theory were found to be absent or in the opposite direction, in that an electronic musical APB was rated higher than a voice-based APB in workload as measured by NASA-TLX and task performance. Differences between APBs were manifest through both overall workload ratings and NASA-TLX subcomponent scores. Results indicate that workload measurement can be noisy, particularly when task demands are low to moderate, and that the small effect of APB type may be less important than other considerations for APB design.
dc.format.extent 63 p.
dc.format.mimetype application/pdf
dc.language.iso eng
dc.subjectPsychology
Psychology
dc.title The effect of secondary tasks and stimulus type on ratings of telephone hold workload
dc.identifier.digital SuA
dc.type.genre Thesis
dc.type.material Text
thesis.degree.department Psychology
thesis.degree.discipline Social Sciences
thesis.degree.grantor Rice University
thesis.degree.level Masters
thesis.degree.name Master of Arts
dc.identifier.citation Su, Andy. "The effect of secondary tasks and stimulus type on ratings of telephone hold workload." (2011) Master’s Thesis, Rice University. https://hdl.handle.net/1911/70457.


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