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Can a UX Department Really Make a Difference?
When a library is truly invested in UX, with total awareness of and buy-in on user-centered thinking, its staff more readily embrace UX principles and have more empathy. However, creating a user-centric culture can be ...
Master Class: Mastering the Art of User Experience
Session Abstract: It's time to rethink what we know about gathering user data, going beyond surveys and other traditional methods to engage our users in deep conversations around the way they do research in order to develop ...